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It is important to recognise the efforts of our supply chain, rewarding our top performers with a certificate and letter of thanks every year.


To ensure our supply chain partners maintain the highest levels of performance, our operational teams monitor them using our performance reports, which in turn produces our ‘league table’ of suppliers.

We utilise a category system under which all our subcontractors are listed each year. To compile our league table, project teams apply a simple weighted scoring system to every completed order against a set of categories to calculate an overall performance score with 1.0 being the maximum score. (1.0=excellent performance, 2.75=satisfactory performance, 5.0=poor).

Performance reporting

The performance scoring criteria examine a number of aspects of all subcontractors to measure their competencies across various areas, from health and safety to innovation and design.

Our subcontract suppliers are then put into three categories:

  • below average (above acceptable)
  • better than good
  • top 25%

Once the annual report has been compiled and all the performance report data has been collated each supplier is compared and ranked into one of these categories. This ranking system means we are able to communicate more effectively with all our suppliers to create better working relationships to improve future performance.

Certificate of thanks

All our subcontract suppliers receive a communication from JN Bentley outlining their annual performance report score which includes recognition for their performance efforts and hard work, as well as some level of constructive feedback to help lower performing suppliers improve their future operations.

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